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30-Day Return Policy

We want you to know you made the right decision. That is why we maintain a 30-day return policy. And we make it easy. For any reason, if you are not satisfied with any of our jewelry, without engraving and in its original condition, you can return it within 30 days of the date of shipment for a refund or an exchange.

Karat’s Return Policy

Your refund or exchange will be processed within a few days of being received and accepted. When we receive your item, our Quality Assurance department will inspect it. If the item shows any signs of wear, alteration, resizing (by a jeweler other than Karat) or damage of any kind, we cannot accept it for return. Certified diamonds may undergo verification by one of our reputable independent labs before we accept them for return. Engraved items may not be returned, except for wedding rings. Wedding rings with engraving may be returned, however, the engraving charge will not be refunded. All returns require a Karat return code, proper packaging and insurance, otherwise will be refused.

Preparing Your Return is Easy

1. Call Karat for a return code at 1-888-605-2728. Write the code on the return authorization sticker that came with your original invoice. Place the return authorization sticker on the outside of your return package.

2. Properly Package Your Return – Be sure to return all original packaging with your item. Certified diamonds must be accompanied by their undamaged diamond certificates, otherwise you may be liable for $250 of replacement cost for each. Please do not write Karat anywhere on your package for security reasons.

3. Insure Your Return – If the price of the item your returning, as it appears on your invoice, is:

  • Less than $500, you may return it via any carrier, just be sure to fully inure and request return-receipt confirmation, so that you will know it gets it to its destination.
  • More than $500, return via USPS, fully insured with return-receipt requested. UPS and Fedex will not allow insurance over $500, so these methods of return will not work.
  • More than $25,000, call Karat (888) 605-2728 for special shipping arrangements. Your diamond consultant will assist you with special shipping arangements for hugh value packages.

Please follow all these instructions exactly for your own protection. Karat cannot accept packages not meeting these requirements. Karat cannot be liable for loss or damage during return shipping.


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